Who are Pretty Penny Loans and what do they do?

Helping Kiwis all over New Zealand, Pretty Penny Loans are specialists in short term Cash advances up to $500. Unexpected Bills? Short on cash this month or in need of a short term financial boost? We’re here to help! What separates us from others in our industry is not only our competitive rates but also our quick and easy application process which means we can approve more applicants and get the funds to you on the same day, We always encourage our clients to only borrow when they need to, and to always borrow what they need and can repay. We will always do our best to help our clients in every situation by considering all applications and giving everyone a fair go. The Pretty Penny Loans motto is to always treat everyone with the same respect and trust, regardless of their personal or other circumstances.

What time is the Pretty Penny Loans office open?

Our office hours are: Monday to Friday – 9.00am to 5.00pm Closed on Weekends Note: – All times are in Christchurch Time and exclude public holidays.

How can I contact Pretty Penny Loans?

Our contact numbers are as follows

Landline – 0800 835 356
Mobile – 0273435555
Fax – 03 354 8483
Email – customerservice@prettypenny.co.nz
Website – www.prettypenny.co.nz
Facebook – www.facebook.co.nz

We are also contactable via SMS to the above mobile number, and have multiple emails that our staff can provide you with.

What is the term of your Pretty Penny Loan?

Unlike other lenders we do not have a maximum term as we try to tailor a loan to suit your circumstances. In general, our loans will have a term of between 4-8 weeks. Always remember that Pretty Penny Loans are designed as a short term solution. You should only ever borrow as little as you need and look to pay it back as quickly as you can.

What is the cost of a Pretty Penny Loan?

A Pretty Penny Loan has an establishment fee of $64 which covers the creation and management of your loan and 1% per day interest is charged throughout the life of the loan. First time clients will also have an account set up fee of $24. The AIR (Annual Interest rate) equates to 365% P/A which seems high, however because our loans are a short term solution our customers find our rates quite reasonable especially when compared to other lenders in our industry. The easiest way to see how much a Pretty Penny Loan might cost you is to check out our Calculator by clicking here.

What happens if my payment fails?

If a payment is unsuccessful you will be charged a $13 default fee

How soon will I receive my funds?

If you are approved, the funds will be transferred to your account using our direct transfer facility on the same day giving you access to funds within hours. All applications received after 3.45pm will receive funds the next morning, this may be quicker or slower depending on your financial institution.

How much can I borrow?

Pretty Penny Loans offers advances up to $500. Depending on you circumstances and income we create a credit limit. Which is calculated based on your your current financial situation and as an existing client your ability to repay. Generally we find our clients credit limit can increase up to 4 times. Remember, we are always here to help and will review and consider all applications made.

What is Credit Sense?

Credit Sense is a third party provider that supply us with your bank statement using your internet banking so that we can assess your application.

How do I know my Internet Banking will remain secure?

We do not keep your internet banking credentials. Your credentials are encrypted when you enter them, passed to your bank to gain access to your transaction history and then permanently deleted. If you need to resubmit your bank statement using Credit Sense again, you will need to re-enter your internet banking credentials.

1st Time Borrower

How can I apply?

You can apply for a Pretty Penny Loan for the first time via our quick online application or by calling us and our staff will be happy to assist you.

How do I qualify?

To qualify for a Payday Advance with Pretty Penny Loans we require a Bank Statement, you must be over 18 years of age, a Permanent New Zealand Resident, and most importantly, demonstrate a regular income and that you are able to afford to repay the loan and loan costs. Pretty Penny Loans is a responsible lender and may ask you personal Identification to ensure that you qualify, this may include Passport Number, Drivers Licence, Proof of Age card, Birth certificate etc.

Note: Bank Accounts must be in your name and cannot be for Online Savings accounts or online only accounts.

How long does it take to get a loan?

Our quick and easy application means it only takes a few minutes to apply meaning you can get back to the things that really matter. Once we receive your application we will let you know whether you have been approved within hours. All applications received and approved before 3.45pm will receive funds the same day! The same applies for applications over the phone.

Repeat Client

How can I apply if I require assistance again?

You can reapply the same way you did the first time or through our existing client portal using your username and password created the first time you applied.

How long will it take to reapply in the future if I require assistance again?

Once your first payment advance is repaid and funds have cleared to Pretty Penny Loans. The process is much quicker as we simply need you to confirm your personal details and income hasn’t changed. We may request further information and another bank statement if we deem it necessary.

Can I borrow if I have an outstanding advance?

Pretty Penny Loans can generally not offer assistance to clients while a credit contract is current. However, we will always try our best to help our clients. So long as we can keep the additional advance within your credit limit and within the maximum terms of our loan, our management team will review the file and do our best to assist you.

How can I change contact information?

It is very important that we have the most up to date contact information for our clients. To change your contact information you can do so through the client portal or let us know by phone, via our website, through an email or by sending us an SMS.

Payment

How long does it take for Pretty Penny Loans to receive my payment?

Pretty Penny Loans will attempt to take the funds on the day of your payment via direct debt. It then takes two working days for funds to clear into Pretty Penny Loans account.

How will I know when my payments are?

Every time you borrow with Pretty Penny Loans we will send you an email with your repayment dates. Pretty Penny Loans will also send a SMS reminder the two working days before your payment is due and the day of your payment. These reminders are an extra service Pretty Penny Loans provides free of charge. While we will always strive to remind our clients about their payments via this extra service, it is still the client’s responsibility to remember when their payments are as per their credit contract.

Can I Change or Postpone a payment?

Yes. There is an additional fee for this, however it is a lot less then if the payment fails. A Change of payment will not affect your credit limit.

Pretty Penny Loans can only change or postpone a payment if we receive notice the working day before a payment is due, within office hours. Pretty Penny Loans cannot stop a payment the day it is due, as the payments are sent to the banks for processing by our third party direct debit user early on the day of the payment. Once the payments are sent to the banks for processing there is nothing Pretty Penny Loans or our third party direct debit user can do to stop the payments.

What do I do if my payment has failed?

If your payment has failed, or if you think it may have failed, it is very important you contact Pretty Penny Loans to prevent dishonor fees. Pretty Penny Loans understand that unforeseen circumstances can occur and are happy to help. We can’t help you if we don’t hear from you.

What methods can I use to make payments?

Pretty Penny Loans prefers to take all payments via Direct Debit. Due to company policy Direct Debits cannot be ‘turned off’ or stopped permanently. However, in emergency situations we can accept other forms of payment. This can be via direct deposit or electronic transfer, Money Order or Credit/Debit Card (Additional fees apply).

Any other Questions please feel free to contact us. We look forward to helping you now or in the future.